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We want you back! Polycom is pleased to announce this limited time offer to place your
videoconferencing systems back under the care of Polycom and Partner experts.
Has the maintenance contract on your Polycom HDX, VSX or V Series video endpoints expired?
Are your videoconferencing systems out-of-warranty and in need of a Polycom or Partner branded
service contact? Effective November 3, 2008, Pay-Per-Incident Service will go into effect offering
video product technical support only to Customers with active service contracts. Customers without
active service contract or systems that are out of warranty will incur a $150 Pay-Per-Incident fee for
assistance from our technical support team.
If the Service Reactivation Fee is standing in the way of placing your videoconferencing systems
under a support service contract, Polycom has good news for you. Service Stimulus ReACTivation.
Service Stimulus ReACTivation Overview
What are you waiting for? Service Stimulus ReACTivation has been created to keep your system at
peak performance. Start enjoying the peace of mind a system under a support service contract
brings. The base level of support service delivers unlimited technical support during business hours,
software updates, and advance parts replacement, escalation support, and e-support. The next
levels of support services include options such as on-site support, account-specific tech support
access 24x7, and account-specific service managers.
Polycom strives to provide world-class service and support to all of our Customers. To allow us to
serve you better, we are pleased to announce this special offer on our Service Reactivation Fees.
From November 1, 2008 to December 31, 2008, Polycom will incur 100% of the cost of the Service
Reactivation Fee!
What does this mean for you? If your HDX, VSX or V Series system is not currently covered by a
support service contract – or is out of warranty – this special offer will place the most current
software on your system. Your system will be upgraded with the latest features and functionality a
new software upgrade brings. Keep your investment at the leading edge of technology - and benefit
by having the security of knowing you have the support of industry’s leading global support
organization.
Promotion Details
This one-time offer represents significant savings per system!
1 November 2008 through 31 December 2008
Polycom will pay 100% of the Service Reactivation Fee for you. You pay nothing – it’s on us!
Q1 2009 – 1 January 2009 through 31 March 2009
Polycom will pay 50% of the Service Reactivation Fee for you.
Q2 2009 – 1 April 2009 through 30 June 2009
$150 Refund - During this time, if you paid $150 for support through our Pay-Per-Incident policy
and place your system under contract within 90 days, the $150 fee is on us. We’ll provide credit
back to you.
Service Stimulus ReACTivation Promotion
Polycom Introduces Special Pricing on Video
Endpoint Service Reactivation Fees
(202 pages)
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