Software 4.0.1 | August 2013 | 1725-19066-001 Rev C USER GUIDESoftware 4.0.1 | August 2013 | 1725-19066-001 Rev CPolycom® SoundStation® Duo Conference
Polycom® SoundStation® Duo Conference Phone User Guidex What’s New in This GuideThis user guide has been updated to include new information and featur
Polycom® SoundStation® Duo Conference Phone User Guide88 To manage instant messages:1 Press , and then select Features > Messages > Instant Mes
Using Your Conference Phone in SIP Mode89 Connecting Mobile Phone and Computer AudioThis feature allows you to use your conference phone to carry on c
Polycom® SoundStation® Duo Conference Phone User Guide90 To set an audio type:1 Press , and then select Features > 2.5mm Mode.2 From the 2.5mm Mod
Using Your Conference Phone in SIP Mode91 Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active CallIf your conference
Polycom® SoundStation® Duo Conference Phone User Guide92 Ending Mobile Phone or Computer Audio CallsIf you don’t want to hear mobile phone or computer
Using Your Conference Phone in SIP Mode93 — If you have an active call and an incoming mobile phone or computer audio source, scroll to PC-Mobile audi
Polycom® SoundStation® Duo Conference Phone User Guide94 Emergency (for Group/Channel 25)—Broadcasts sent to Group/Channel 25 are considered Emergency
Using Your Conference Phone in SIP Mode95 To send a PTT broadcast:1 Press the Talk soft key to select a channel to broadcast on.2 From the PTT Channel
Polycom® SoundStation® Duo Conference Phone User Guide96 5 When you finish your broadcast, do one of the following:— Release the Talk soft key. The br
Using Your Conference Phone in SIP Mode97 Receiving PTT Broadcasts When You’re Not in an Active CallIf you receive a broadcast and you’re not in an ac
Introductionxi — Pressing either the Up Arrow key, , or the Down Arrow key, , to move up or down a list. When the instructions say to ‘scroll to’ an
Polycom® SoundStation® Duo Conference Phone User Guide98 Replying to PTT BroadcastsWhen a broadcast ends, you have a chance to respond to it before th
Using Your Conference Phone in SIP Mode99 If you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subseq
Polycom® SoundStation® Duo Conference Phone User Guide100 4 Press the Ok soft keyAllowing PTT Broadcasts to Play During Active CallsThe Accept While B
Using Your Conference Phone in SIP Mode101 You can change your default paging group to any group you want (see Updating the Default Paging Group on pa
Polycom® SoundStation® Duo Conference Phone User Guide102 Receiving PagesTo receive a page sent to a particular paging group, you need to be subscribe
Using Your Conference Phone in SIP Mode103 • If your phone isn’t allowed to receive pages during active calls, the page displays on your phone in a ‘P
Polycom® SoundStation® Duo Conference Phone User Guide104 To update the default Paging Group:1 Press , and then select Settings > Basic > Prefe
Using Your Conference Phone in SIP Mode105 To allow or disallow pages to play during an active call:1 Press , and then select Settings > Basic >
Polycom® SoundStation® Duo Conference Phone User Guide106 Changing Your User PasswordBy default, your user password is 123. Change your user password
Using Your Conference Phone in SIP Mode107 To unlock your phone:1 From the idle screen, press the Unlock soft key.2 From the Unlock the Phone screen,
Polycom® SoundStation® Duo Conference Phone User Guidexii • View/Choose an option Certain settings have a series of options. To view all the options i
Polycom® SoundStation® Duo Conference Phone User Guide108 To answer a call on a locked phone:1 While the phone rings, press the Answer soft key.2 From
Using Your Conference Phone in SIP Mode109 Logging In and Out of a PhoneDepending if the User Login feature is enabled and required, you may or may no
Polycom® SoundStation® Duo Conference Phone User Guide110 To log out of a phone:1 From the idle screen, do one of the following:— Press the Log out so
Using Your Conference Phone in SIP Mode111 Changing Your User PasswordYou can change your password from any phone that you’re logged in to.To change y
Polycom® SoundStation® Duo Conference Phone User Guide112 Your phone shows shared line status as described in the following table.Integrating with Mic
Using Your Conference Phone in SIP Mode113 To select a different ring tone: 1 Press , and then select Settings > Basic > Ring Type.2 From the L
Polycom® SoundStation® Duo Conference Phone User Guide114 Muting the MicrophonesYou can mute the microphones if you don’t want other parties to hear y
Using Your Conference Phone in SIP Mode115 You can select from various time and date formats, including whether the time or date displays first (clock
Polycom® SoundStation® Duo Conference Phone User Guide116 To turn the time and date display off:>> Press , and then select Settings > Basic
Using Your Conference Phone in SIP Mode117 The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can det
1 1Getting StartedIntroducing Your PhoneThe SoundStation Duo conference phone is a dual-mode conference phone that can operate in one of the following
Polycom® SoundStation® Duo Conference Phone User Guide118 The configuration is updated. Your phone may restart, depending on the configuration paramet
Using Your Conference Phone in SIP Mode119 • Press the Clear Icon soft key to remove the warning icon from the status bar. • Press the Details soft ke
Polycom® SoundStation® Duo Conference Phone User Guide120
121 Safety NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements applicable to your produc
Polycom® SoundStation® Duo Conference Phone User Guide122 Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the e
Safety Notices123 Safety and ComplianceEnvironmental Conditions• Operating temperature: 32–104° F (0–40° C)• Relative humidity: 20%–85% (non-condensin
Polycom® SoundStation® Duo Conference Phone User Guide124 Safety and Compliance (continued)CE Mark R & TTE Directive (EU only)Polycom (UK) Ltd tím
Safety Notices125 Safety and Compliance (continued)JapanWARNING Electrical SafetyTo avoid electric shock, do not connect safety extra low voltage (SEL
Polycom® SoundStation® Duo Conference Phone User Guide126 Safety and Compliance (continued)A FCC compliant telephone cord (min 26AWG) and modular plug
Safety Notices127 Safety and Compliance (continued)Automatic DialingWHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS:1
Polycom® SoundStation® Duo Conference Phone User Guide2 Configuring Your Phone for SIP ModeIf your phone is set up to operate in SIP mode, and isn’t p
Polycom® SoundStation® Duo Conference Phone User Guide128
129 Appendix: Menu StructurePSTN Menu Structure
Polycom® SoundStation® Duo Conference Phone User Guide130 SIP Menu StructureSIP Settings
131 SIP Features
Polycom® SoundStation® Duo Conference Phone User Guide132
End-User License Agreement for Polycom® SoftwareThis End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual o
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, au
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any d
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside
Getting Started3 After you enter the country and language, your phone updates its settings and displays the idle screen, as shown next. If your phone
Polycom® SoundStation® Duo Conference Phone User Guide4 Your Phone’s Hardware2.5 mm jack to connect mobile phone or computer audioSecurity slot to con
Getting Started5 Name DescriptionSpeaker Provides ringer and hands-free audio output.Microphones Provide 360-degree coverage to transmit sound to othe
Polycom® SoundStation® Duo Conference Phone User Guide6 Locating Functions on the KeypadYou use the keypad on the phone to access features, handle cal
Getting Started7 Key Press the key to do this ...Keys that access soft keys on the phone screenActivate a soft key on the screen.These four keys acces
ii Polycom® SoundStation® Duo Conference Phone User GuideCopyright ©2013, Polycom, Inc. All rights reserved.6001 America Center DrSan Jose, CA 95002U
Polycom® SoundStation® Duo Conference Phone User Guide8 Arrow/Scroll KeysNavigate menus and lists, view call and speed dial lists, and enable and disa
Getting Started9 What Displays on the ScreenWhat displays on your phone screen depends if your phone is in SIP or PSTN mode. To determine what mode yo
Polycom® SoundStation® Duo Conference Phone User Guide10 Position indicator An arrow to indicate your position in a list:—You are at the top of the li
Getting Started11 Call information Information about the person you’re talking with. If you called someone, To: displays. If someone calls you, From:
Polycom® SoundStation® Duo Conference Phone User Guide12 PSTN ModeThe following items display on your phone screen when it operates in PSTN mode.PSTN
Getting Started13 Call counter If you have more than one call, a call counter indicates which call you’re viewing and the total number of calls you ha
Polycom® SoundStation® Duo Conference Phone User Guide14 Call information Information about the person you’re talking with. If you called someone, To:
Getting Started15 Phone Status IndicatorsPhone status is indicated by three indicator lights located above the phone’s microphones, and by a Line and
Polycom® SoundStation® Duo Conference Phone User Guide16 Line and Call IconThe Line and Call icon changes depending if the phone is idle or has a call
Getting Started17 Navigating Menus, Calls, and InformationTo navigate menus and calls, as well as information that displays on more than one screen, u
ContentsPolycom, Inc. iii ContentsContents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiIntroduction . . .
Polycom® SoundStation® Duo Conference Phone User Guide18 Scroll (move up or down) through lists that display on more than one screenPress one of the S
Getting Started19 Entering Data and Enabling ItemsTo enter data and enable fields or menu items, use the tips in the following table.After 20 seconds
Polycom® SoundStation® Duo Conference Phone User Guide20 Enter special characters • Press or one or more times quickly.• To enter other special ch
Getting Started21 Using the Web Configuration UtilityThis user guide explains how to update phone settings from your phone, using your phone’s menu sy
Polycom® SoundStation® Duo Conference Phone User Guide22
23 2Using Your Conference Phone in PSTN ModeIn this chapter, you’ll learn how to use your phone when it operates in PSTN mode. When your phone uses PS
Polycom® SoundStation® Duo Conference Phone User Guide24 Calling and AnsweringYour phone can handle one active call or conference call at any one time
Using Your Conference Phone in PSTN Mode25 • The Ringing icon displays in the status bar.• Caller information displays in the center of the screen (if
Polycom® SoundStation® Duo Conference Phone User Guide26 To answer a call when you’re in a call:>> When you hear the call waiting beep, press
Using Your Conference Phone in PSTN Mode27 To call from a call list:1 From the idle screen, press one of the arrow keys to access a call list.2 From t
User Guide for the Polycom® SoundStation Duo™ Conference Phoneiv Polycom, Inc. Calling by Entering a Phone Number . . . . . . . . . . . . . . . . .
Polycom® SoundStation® Duo Conference Phone User Guide28 or— Scroll to the contact you want to call, and then press the Dial soft key.The call is plac
Using Your Conference Phone in PSTN Mode29 During CallsDuring a call, you can:• Place the call on hold.• Set up a conference call between yourself, th
Polycom® SoundStation® Duo Conference Phone User Guide30 Hosting Conference CallsThe number of parties you can add to a conference call depends on how
Using Your Conference Phone in PSTN Mode31 4 After the party answers, press or the Confrnc soft key to activate another hook flash. All parties join
Polycom® SoundStation® Duo Conference Phone User Guide32 Working with Call ListsYour phone maintains lists of missed, received, and placed calls. Each
Using Your Conference Phone in PSTN Mode33 To view details for a call list entry:1 Press , and then select Features > Call Lists > Missed Calls
Polycom® SoundStation® Duo Conference Phone User Guide34 Working with the Contact DirectoryYou can store a large number of contacts in your phone’s Co
Using Your Conference Phone in PSTN Mode35 To add a Contact Directory entry manually:1 Press , and then select Features > Contact Directory.2 From
Polycom® SoundStation® Duo Conference Phone User Guide36 If you specify a label, the label will precede the contact’s name in the Contact Directory an
Using Your Conference Phone in PSTN Mode37 Updating Contact Directory EntriesYou can add or change information for an entry in the Contact Directory.T
ContentsPolycom, Inc. v Changing Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Controlling What is Heard .
Polycom® SoundStation® Duo Conference Phone User Guide38 Connecting Mobile Phone and Computer AudioThis feature allows you to use your conference phon
Using Your Conference Phone in PSTN Mode39 To set an audio type:1 Press , and then select Features > 2.5mm Mode.2 From the 2.5mm Mode screen, sele
Polycom® SoundStation® Duo Conference Phone User Guide40 Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active CallIf y
Using Your Conference Phone in PSTN Mode41 Ending Mobile Phone or Computer Audio CallsIf you don’t want to hear mobile phone or computer audio through
Polycom® SoundStation® Duo Conference Phone User Guide42 Locking and Unlocking the PhoneLock your phone to do the following:• Prevent unauthorized out
Using Your Conference Phone in PSTN Mode43 Locking and Unlocking Your PhoneYou can choose how you want your phone to handle incoming calls when it’s l
Polycom® SoundStation® Duo Conference Phone User Guide44 To call an authorized number from a locked phone:>> Do one of the following:— Press the
Using Your Conference Phone in PSTN Mode45 If you change any settings while you’re logged in to a phone, the settings are saved and displayed the next
Polycom® SoundStation® Duo Conference Phone User Guide46 The User Login screen displays, as shown next.2 Enter your user ID and password, and then pre
Using Your Conference Phone in PSTN Mode47 Placing Calls from Phones that are in the Logged Out StateIf a phone doesn’t require a user login, you can
User Guide for the Polycom® SoundStation Duo™ Conference Phonevi Polycom, Inc. Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . .
Polycom® SoundStation® Duo Conference Phone User Guide48 The Change User Login Password screen displays, as shown next.3 Enter your old password, ente
Using Your Conference Phone in PSTN Mode49 Setting Unique Ring Tones for ContactsYou can set a distinctive ring tone for each contact in your Contact
Polycom® SoundStation® Duo Conference Phone User Guide50 Controlling What You SeeYou can change the phone screen appearance by doing the following:• C
Using Your Conference Phone in PSTN Mode51 To change the time and date display format:1 Press , and then select Settings > Basic > Preferences
Polycom® SoundStation® Duo Conference Phone User Guide52 Changing the Screen ContrastYou can set how light or dark the screen appears.To adjust the co
Using Your Conference Phone in PSTN Mode53 To change the backlight intensity:1 Press , and then select Settings > Basic > Backlight Intensity.2
Polycom® SoundStation® Duo Conference Phone User Guide54 Restarting Your PhoneYour system administrator may ask you to restart your phone if your phon
55 3Using Your Conference Phone in SIP ModeIn this chapter, you’ll learn how to use your phone when it operates in SIP mode. When your phone uses SIP
Polycom® SoundStation® Duo Conference Phone User Guide56 • Restarting Your Phone on page 118• Troubleshooting Phone Issues on page 118Calling and Answ
Using Your Conference Phone in SIP Mode57 In the following example, the call from Francois Clement is the active call. If you press , you can scroll
ContentsPolycom, Inc. vii Listening to Mobile Phone or Computer Audio When Your Conference Phone Has Held Calls . . . . . . . . . . . . . . . . .
Polycom® SoundStation® Duo Conference Phone User Guide58 Answering CallsYou can answer a call when your phone is idle, when you have held calls, or if
Using Your Conference Phone in SIP Mode59 • A call counter (for example, ), displays in the status bar to indicate that you have more than one call.T
Polycom® SoundStation® Duo Conference Phone User Guide60 Answering on Shared LinesYou answer a call on a shared line the same way you answer a call on
Using Your Conference Phone in SIP Mode61 To call off-hook:1 Press or the New Call soft key to obtain a dial tone.2 Enter the number you want to call
Polycom® SoundStation® Duo Conference Phone User Guide62 To call from a call list:1 From the idle screen, use one of the arrow keys to access a call l
Using Your Conference Phone in SIP Mode63 To call using speed dial:1 From the idle screen, press . If you have held calls, press the New Call soft ke
Polycom® SoundStation® Duo Conference Phone User Guide64 While Your Phone RingsWhile your phone rings, you can:• Ignore the call by stopping your phon
Using Your Conference Phone in SIP Mode65 Forwarding Calls While Your Phone RingsYou can manually forward a call to another number while your phone ri
Polycom® SoundStation® Duo Conference Phone User Guide66 Holding and Resuming CallsYou can place up to eight calls on hold at any given time. When a c
Using Your Conference Phone in SIP Mode67 To transfer a call: 1 During a call, press the Trnsfer soft key.The active call is placed on hold.2 Place a
User Guide for the Polycom® SoundStation Duo™ Conference Phoneviii Polycom, Inc. Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . .
Polycom® SoundStation® Duo Conference Phone User Guide68 To set up a conference using the Conference key:1 Call the first party.2 Press or the Confrn
Using Your Conference Phone in SIP Mode69 The Hold:Conference screen displays. The other two conference participants are placed on hold. The indicator
Polycom® SoundStation® Duo Conference Phone User Guide70 The following figure shows the Manage Conference screen. To return to the Active:Conference s
Using Your Conference Phone in SIP Mode71 To display information about a conference call participant:1 From the Manage Conference screen, scroll to th
Polycom® SoundStation® Duo Conference Phone User Guide72 Forwarding Calls AutomaticallyYou can set up your phone to automatically forward incoming cal
Using Your Conference Phone in SIP Mode73 If you selected the forwarding type Always, a moving arrow, , and the text ‘Call Forward Enabled’ display o
Polycom® SoundStation® Duo Conference Phone User Guide74 Diverting All Calls from a Contact to Another PartyYou can customize your phone so that incom
Using Your Conference Phone in SIP Mode75 To enable and disable Do Not Disturb:1 Press , and then select Features.The Features screen displays. If Do
Polycom® SoundStation® Duo Conference Phone User Guide76 To view a call list:>> Do one of the following:— Press , and then select Features >
Using Your Conference Phone in SIP Mode77 Editing Call List EntriesEdit a call list entry if you want to update the contact name or number before you
ix IntroductionWho this Guide is Written ForThis guide contains overview information for people who are just starting to learn about the Polycom® Soun
Polycom® SoundStation® Duo Conference Phone User Guide78 Adding Contact Directory EntriesYou can add contacts to your Contact Directory in the followi
Using Your Conference Phone in SIP Mode79 — (Optional.) In the Label field, enter a word or words to identify the contact. You can enter a maximum of
Polycom® SoundStation® Duo Conference Phone User Guide80 To add a Contact Directory entry from a call list:1 To select a call list, press , and then
Using Your Conference Phone in SIP Mode81 Deleting Contact Directory EntriesYou can remove an entry from your Contact Directory.To delete a contact fr
Polycom® SoundStation® Duo Conference Phone User Guide82 Do one of the following: — To perform a quick search, enter the first few characters of the c
Using Your Conference Phone in SIP Mode83 Updating Presence SettingsYour presence setting indicates your status (either online, busy, be right back, a
Polycom® SoundStation® Duo Conference Phone User Guide84 Selecting Contacts to MonitorSelect the contacts whose presence you want to monitor by updati
Using Your Conference Phone in SIP Mode85 To block or unblock a contact:1 Press , and then select Features > Contact Directory.2 From the Director
Polycom® SoundStation® Duo Conference Phone User Guide86 Monitoring the Status of Contacts in Your Buddy ListYou can monitor the status of all the con
Using Your Conference Phone in SIP Mode87 • Flashing indicator lights.To listen to voice mail messages:1 Press , and then select Features > Messag
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